Shipping
Fast and secure express shipping with full tracking included.
Returns and Refunds
Free returns within 14 days of purchase.
Secure Payments
Secure and Reliable Payments for Your Peace of Mind.
Warranty
Limited Warranty on Selected Products.
Tracking
Track your BRT shipments in real time with instant updates.
Frequently Asked Questions
Orders and Purchases
How to Cancel an Order?
How to Cancel an Order?
It is possible to request changes to the order before it is processed and shipped. Contact our customer service via email, phone, or WhatsApp to make the necessary changes. Once the order has been shipped, it will no longer be possible to modify it.
To modify your order:
- Contact customer service as soon as possible, preferably within 24 hours of placing the order, as orders may already be in processing.
- Provide your order number to our team.
Specify the information to be changed, such as the delivery address or contact details.
How can I track my order?
How can I track my order?
To track your order, check the shipping confirmation email, where you will find the tracking number and the link to the courier's portal. Alternatively, log in to your personal area, select "My Orders," and use the tracking link associated with the order.
What to do if there is a problem with my order?
What to do if there is a problem with my order?
In case of issues with your order, we invite you to contact our customer service. The following communication channels are available: email, phone, WhatsApp, and direct contact form from the website. For an effective resolution, please provide the order number and a brief description of the issue.
What to do if I have not received all the items in my order?
What to do if I have not received all the items in my order?
If you notice any missing items from your order, first check the shipping notification you received: some items may have been shipped in multiple packages. If all items should arrive simultaneously or if you have any doubts, contact our customer service by providing the order number and photos of the received goods via email or WhatsApp. We will conduct a thorough investigation and ensure a prompt resolution.
Returns and Refunds
How can I make a return?
How can I make a return?
You have the right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason.
To exercise this right, send us a communication via email or WhatsApp within the specified period. The product must be returned intact, unused, and in its original packaging with all accessories; otherwise, the withdrawal cannot be accepted. Return shipping costs are your responsibility, and we recommend insuring the package: responsibility remains yours until it arrives at our warehouse. Once the integrity of the product is verified, we will refund the amount paid (excluding shipping and cash on delivery fees) within 30 days, via bank transfer, credit card, or PayPal.
What are the return methods?
What are the return methods?
To initiate a return procedure, contact our customer service providing the order number, reason, and related documentation. Then, prepare the package and send it to our logistics center at:
F.lli Marchisio & C. S.p.A.
Loc. Armurasse, 1
18026 Pieve di Teco (IM)
What to do if the product is damaged or incorrect?
What to do if the product is damaged or incorrect?
If you receive a damaged product, contact us promptly via email or WhatsApp, attaching photographs of the item, so we can assess the extent of the damage. In the case of tanks, it is essential to sign with reservation upon delivery by the courier, as all products are insured during transit.
If the damage or error is attributable to our mistake, the return will be completely free and the shipping costs will be covered by us. We ask you in any case to send us photographs of the damaged product, necessary to document the incident and proceed with the process.
How long does it take to make a return?
How long does it take to make a return?
Once the returned product is received at our warehouse, processing the request typically takes 5 to 7 business days. The refund will be credited to the same payment method used for the purchase. In case of an incorrect or damaged item, we will ship the correct product as soon as possible.
Shipping and Tracking
How long does it take for the goods to arrive?
How long does it take for the goods to arrive?
Your order is prepared within 24-48 hours after payment processing. Once shipped, the products are typically delivered within 2 business days via express courier. Please note that delivery times may vary depending on the destination and any unforeseen circumstances beyond our company's control. Additionally, please note that some products marked as on order require more time (up to 30 days).
Do you offer express shipping?
Do you offer express shipping?
Yes, our shipments are all handled by BRT express courier and delivery times are generally 24-48 hours. Tracking is available directly in the customer area.
Can I change the shipping address after placing an order?
Can I change the shipping address after placing an order?
If your order has not yet been processed, you can contact us to request a change to the shipping address. Once the product has been shipped, it will no longer be possible to make changes to the delivery.
