Shipping
Fast and secure express shipping with complete tracking included.
Returns and refunds
Free returns within 14 days of purchase.
Secure payments
Secure and reliable payments for your peace of mind.
Warranty
Limited warranty on selected products.
Tracking
Track your BRT shipments in real time with instant updates.
Frequently Asked Questions
Orders and Purchases
How to cancel an order?
How to cancel an order?
You can request changes to your order before it is fulfilled and shipped. Contact our customer service by email, phone, or WhatsApp to make the necessary changes. Once the order has been shipped, it will no longer be possible to modify it.
To change your order:
- Contact customer service as soon as possible, preferably within 24 hours of placing the order, as orders may already be in processing.
- Provide your order number to our team.
Specify the information to be changed, such as the delivery address or contact details.
How can I track my order?
How can I track my order?
To track your order, refer to your shipping confirmation email, where you will find the tracking number and a link to the courier's portal. Alternatively, log in to your personal area, select "My Orders," and use the tracking link associated with the order.
What to do if there is a problem with my order?
What to do if there is a problem with my order?
Should you experience any issues with your order, please contact our customer service. The following communication channels are available: email, telephone, WhatsApp, and direct contact form on the website. For an effective resolution, please provide your order number and a concise description of the issue.
What should I do if I haven't received all the items from my order?
What should I do if I haven't received all the items from my order?
Should you find any items missing from your order, first check the shipping confirmation you received: some items may have been shipped in multiple packages. If all items are expected to arrive at once or if you still have doubts, please contact our customer service team, providing your order number and photos of the goods received via email or WhatsApp. We will conduct a thorough investigation and guarantee a timely resolution.
Returns and Refunds
How can I make a return?
How can I make a return?
You have the right to withdraw from your purchase within 14 days of receiving the goods, without having to provide any reason.
To exercise this right, please send us a communication via email or WhatsApp within the stipulated timeframe. The product must be returned intact, unused, and with the original packaging complete with all accessories; otherwise, the withdrawal cannot be accepted. Return shipping costs are at your expense, and we recommend insuring the package: responsibility remains yours until it arrives at our warehouse. Once the product's integrity has been verified, we will refund the amount paid (excluding shipping and cash-on-delivery costs) within 30 days, via bank transfer, credit card, or PayPal.
What are the return procedures?
What are the return procedures?
To initiate a return, please contact our customer service providing the order number, reason for return, and relevant documentation. Afterwards, pack the item and send it to our logistics center at:
F.lli Marchisio & C. S.p.A.
Loc. Armurasse, 1
18026 Pieve di Teco (IM)
What should I do if the product is damaged or incorrect?
What should I do if the product is damaged or incorrect?
If you receive a damaged product, please contact us immediately via email or WhatsApp, attaching photographs of the item, so that we can assess the extent of the damage. In the case of tanks, it is essential to sign with reservations upon delivery by the courier, as all products are shipped insured.
If the damage or error is due to our mistake, the return will be completely free of charge, and shipping costs will be covered by us. In any case, we ask you to send us photographs of the damaged product, which are necessary to document the incident and proceed with the claim.
How long does it take to make a return?
How long does it take to make a return?
Once the returned product is received at our warehouse, processing the return typically takes 5 to 7 business days. The refund will be credited to the same payment method used for the purchase. In case of an incorrect or damaged item, we will ship the correct product as soon as possible.
Shipping and tracking
How long does it take for the goods to arrive?
How long does it take for the goods to arrive?
Your order will be prepared within 24-48 hours of payment processing. Once shipped, products are generally delivered within 2 business days via express courier. Please note that delivery times may vary depending on the destination and any unforeseen circumstances beyond our control. We also remind you that some products marked "on order" require more time (up to 30 days).
Do you offer express shipping?
Do you offer express shipping?
Yes, all our shipments are sent via BRT express courier and delivery times are generally 24-48 hours. Tracking is available directly in the customer area.
Can I change the shipping address after placing an order?
Can I change the shipping address after placing an order?
If your order has not yet been processed, you can contact us to request a change to the shipping address. Once the product has been shipped, it will no longer be possible to make changes to the delivery.
