Customer Care

Shipping Times

Your order is prepared within 24-48 hours after payment processing. Once shipped, products are typically delivered within 2 business days via express courier. Please note that delivery times may vary based on the destination and unforeseen circumstances beyond our control. Additionally, some products marked as made-to-order require more time (up to 30 days). During holidays, it is normal and likely for your order to experience some delays; in this case, we recommend ordering in advance and not close to the holidays.

Times and Procedures

At Vivi in Campagna, we highly value customer satisfaction and strive to make the shopping experience as easy as possible, even in case of issues.

You have the right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason. You can exercise the right of withdrawal directly online by accessing the "My Orders" section of your account: from there, you can initiate the request in a simple and automated way, and you will receive email updates on the status of the process (submission, approval, progress). Alternatively, you can still contact us via email or WhatsApp.

The right of withdrawal does not apply to products made to measure or customized according to customer specifications.

The product must be returned intact, unused, and in its original packaging complete with all accessories; otherwise, the withdrawal cannot be accepted. Return shipping costs are your responsibility, and we recommend insuring the package: responsibility remains yours until it arrives at our warehouse. Once the integrity of the product is verified, we will refund the amount paid (excluding shipping and cash on delivery fees) within 30 days, via bank transfer, credit card, or PayPal.

If you prefer to proceed manually, prepare the package and send it to our logistics center at:

F.lli Marchisio & C. S.p.A.
Loc. Armurasse, 1
18026 Pieve di Teco (IM)

Trust Us

At Vivi in Campagna, the security of your purchases is our top priority. Our site uses the most advanced encryption systems (SSL certificate) to ensure that your personal and payment data are always protected and inaccessible to third parties.

To offer you maximum convenience and flexibility, we provide various payment methods, all secure and traceable. Choose the one you prefer at checkout:

• Credit and Debit Cards
  We accept major credit, debit, and prepaid cards (Visa, Mastercard, American Express). Transactions are processed through a secure payment network, and your card data is not stored on our servers in any way.
• PayPal
  The quick and secure method par excellence. You can pay conveniently by accessing your PayPal account without having to enter your credit card details on our site.
• Klarna (Pay in 3 Installments)
  Buy now and pay later. With Klarna, you can split the cost of your order into 3 convenient monthly installments without interest. The first payment is made at the time of shipment, and the subsequent ones will be automatically charged every 30 days.
• HeyLight
  Need more flexibility? With HeyLight, you can easily and quickly spread the payment of your purchases, 100% digitally, choosing the installment plan that best suits your needs.
• Cash on Delivery up to €500.00
  Prefer to pay in cash when you receive the package? No problem! By choosing cash on delivery, you will pay directly to the courier upon delivery. (Note: a small fee may be applied for this service, indicated in the cart).
• Bank Transfer
  If you prefer traditional methods, you can pay by bank transfer in advance. The details will be provided upon order completion. Note: in this case, the shipment will only be dispatched after the actual credit on our account (usually 1-3 business days).

Have more questions about payments?
Do not hesitate to contact our customer service. We are here to help you complete your order with total peace of mind!

Warranty

At Vivi in Campagna, we work every day to offer you only reliable and high-quality products. However, we understand that unforeseen events or manufacturing defects can occur. For this reason, your purchases on our shop are always 100% protected and guaranteed.

Here is how our warranty works:

• 24-Month Legal Warranty (Private Customers)
  If you purchase on our site as a final consumer (using your Tax Code, without a VAT number), all our products are covered by a 24-month warranty for non-conformity defects, as provided by the Italian Consumer Code.
• 12-Month Warranty (Businesses and Professionals)
  If you make a purchase for your business by entering your VAT number at checkout, the legally applied warranty is 12 months from the date of delivery of the goods.

What does the warranty cover?
The warranty covers all malfunctions or manufacturing defects of the product that were already present at the time of delivery, free of charge.

What is not covered?
The warranty cannot be applied in cases of normal product wear and tear, accidental damage (such as drops or impacts), unauthorized modifications, or failures caused by improper, negligent use, or lack of proper maintenance.

How to request warranty assistance?

If you encounter a problem with an item purchased on Vivi in Campagna, the procedure to request assistance is simple and quick:

• Contact us: Send an email to our customer service indicating your order number and your details.
• Describe the problem: Provide a brief explanation of the defect encountered, attaching photos or short videos to help us better understand the situation.
• Quick evaluation: Our team will analyze your request as soon as possible, also contacting the manufacturer if necessary.
• Resolution: If the defect falls within the warranty terms, we will provide you with instructions on how to proceed. Depending on the case, we will arrange for the repair, free replacement of the item (or spare part), or issue a refund.

Right of Withdrawal (Easy Return)
In addition to the warranty on defects, remember that you always have the right to change your mind! You have 14 days from the receipt of your order to request a return of the product (which must be intact and in its original packaging) and obtain a refund.

Order Tracking

We know how important it is to receive your purchases as quickly as possible. That's why we entrust our shipments to BRT (Bartolini), a leading courier in Italy for reliability and service coverage.

How can I track my order?

Tracking your package is very simple and you will be constantly updated:

• Shipping Confirmation: As soon as your order leaves our warehouse, you will receive a confirmation email from Vivi in Campagna.
• Email/SMS from BRT: Within a few hours of departure, you will receive a communication directly from BRT containing the tracking number and the link to follow your shipment in real time.
• Day of Delivery: On the scheduled delivery day, BRT will send you another notice via email or SMS with an indicative time slot, so you can organize yourself accordingly.

Delivery Management and Customization

Thanks to BRT's advanced services, if you are not at home at the time of delivery, you can often manage your package directly from the received link:

• Reschedule Delivery: Choose a different date.
• BRT Fermopoint: If you cannot wait for the courier, you can request that the package be delivered to a BRT fermopoint (newsstands, tobacconists, or affiliated shops) to conveniently pick it up at your preferred time.