Customer Care

Shipping Times

Your order is prepared within 24-48 hours of payment processing. Once shipped, products are typically delivered within 2 business days via express courier. Please note that delivery times may vary depending on the destination and any unforeseen circumstances beyond our control. Please also note that some products marked as "on order" require more time (up to 30 days). Around holidays, it is normal and likely that your order may experience some delay; in this case, we recommend ordering in advance and not close to the holidays.

Timeframes and procedures

At Vivi in Campagna, we highly value customer satisfaction and strive to make the purchasing experience as easy as possible, even in case of problems.
You have the right to withdraw from your purchase within 14 days of receiving the goods, without having to provide any reason. To exercise this right, please send us a communication via email or WhatsApp within the stipulated timeframe. The product must be returned intact, unused, and with its original packaging complete with all accessories; otherwise, the return will not be accepted. Return shipping costs are at your expense, and we recommend insuring the package: responsibility remains yours until it reaches our warehouse. Once the product's integrity has been verified, we will refund the amount paid (excluding shipping and cash on delivery costs) within 30 days, via bank transfer, credit card, or PayPal.

To initiate a return procedure, contact our customer service providing the order number, reason, and relevant documentation. Subsequently, prepare the package and send it to our logistics center at:

F.lli Marchisio & C. S.p.A.
Loc. Armurasse, 1
18026 Pieve di Teco (IM)

Trust Us

At Vivi in Campagna, the security of your purchases is our top priority. Our site uses the most advanced encryption systems (SSL certificate) to ensure that your personal and payment data are always protected and inaccessible to third parties.

To offer you maximum convenience and flexibility, we provide several payment methods, all secure and traceable. Choose your preferred method at checkout:

• Credit and Debit Cards
  We accept major credit, debit, and prepaid cards (Visa, Mastercard, American Express). Transactions take place through a secure payment circuit, and your card details are not stored on our servers in any way.
• PayPal
  The fast and secure method par excellence. You can pay conveniently by logging into your PayPal account, without having to enter your credit card details on our site.
• Klarna (Pay in 3 installments)
  Buy now and pay later. With Klarna, you can split the cost of your order into 3 convenient monthly installments with no interest. The first payment is made at the time of shipment; subsequent payments will be automatically charged every 30 days.
• HeyLight
  Need more flexibility? Thanks to HeyLight, you can defer payment for your purchases simply, quickly, and 100% digitally, choosing the installment plan that best suits your needs.
• Cash on Delivery (COD)
  Do you prefer to pay cash when you receive the package? No problem! By choosing cash on delivery, you will pay directly to the courier upon delivery. (Note: a small surcharge indicated in the cart may apply for this service).
• Bank Transfer
  If you prefer traditional methods, you can pay via advance bank transfer. The bank details will be provided upon completion of the order. Please note: in this case, shipping will only commence after the actual crediting to our bank account (usually 1-3 business days).

Do you have any other questions about payments?
Please do not hesitate to contact our customer service. We are here to help you complete your order with complete peace of mind!

Warranty

At Vivi in Campagna, we work every day to offer you only reliable and high-quality products. However, we know that an unforeseen event or a manufacturing defect can happen. For this reason, your purchases in our shop are always 100% protected and covered.

Here's how our warranty works:

• 24-Month Legal Warranty (Private Customers)
  If you purchase from our site as a final consumer (using your Tax Code, without a VAT number), all our products are covered by a 24-month warranty for conformity defects, as provided by the Italian Consumer Code.
• 12-Month Warranty (Companies and Professionals)
  If you make a purchase for your business by entering your VAT number at checkout, the legally applied warranty is 12 months from the date of delivery of the goods.

What does the warranty cover?
The warranty covers, free of charge, all malfunctions or manufacturing defects of the product that were already present at the time of delivery.

What is not covered?
The warranty cannot be applied in cases of normal wear and tear of the product, accidental damage (such as drops or impacts), unauthorized modifications, or faults caused by improper, negligent use, or lack of proper maintenance.

How to request warranty assistance?

If you experience a problem with an item purchased on Vivi in Campagna, the procedure for requesting assistance is simple and quick:

• Contact us: Send an email to our customer service indicating your order number and your details.
• Describe the problem: Provide a brief explanation of the defect found, attaching photos or short videos to help us better understand the situation.
• Rapid evaluation: Our team will analyze your request as quickly as possible, also contacting the parent company if necessary.
• Resolution: If the defect falls within the warranty terms, we will provide you with instructions on how to proceed. Depending on the case, we will arrange for repair, free replacement of the item (or spare part), or a refund.

Right of Withdrawal (Easy Returns)
In addition to the warranty on defects, remember that you always have the right to change your mind! You have 14 days from receiving your order to request a return of the product (which must be intact and in its original packaging) and receive a refund.

Order Tracking

We know how important it is to receive your purchases as quickly as possible. That's why we entrust our shipments to BRT (Bartolini), a leading courier in Italy for reliability and widespread service.

How can I track my order?

Tracking your package is very simple, and you will receive constant updates:

• Shipping Confirmation: As soon as your order leaves our warehouse, you will receive a confirmation email from Vivi in Campagna.
• Email/SMS from BRT: Within a few hours of departure, you will receive a communication directly from BRT containing the tracking number and a link to follow your shipment's journey in real-time.
• Delivery Day: On the scheduled delivery day, BRT will send you a further notification via email or SMS with an estimated time slot, so you can make arrangements.

Delivery management and personalization

Thanks to BRT's advanced services, if you are not home at the time of delivery, you can often manage your package directly from the link received:

• Reschedule delivery: Choose a different date.
• BRT-fermopoint: If you cannot wait for the courier, you can request that the package be delivered to a BRT-fermopoint (newsstands, tobacconists, or affiliated stores) to pick it up conveniently whenever you prefer.